Privacy and control should be clear.
Your account and data choices.
Start an account deletion request, understand household service closure and find the right support contact.
Delete your app account
Use More → Account and privacy → Delete account in the Enhanced Day app to start a deletion request.
If you cannot access the app, email contact@enhancedday.com or telephone 01234 393125.
Family and staff access
Removing your own invited access does not necessarily close the resident's Enhanced Day monitoring service or delete records belonging to other authorised users.
Household service closure
The account owner may request closure of the household service. Enhanced Day will confirm the effect on billing, equipment, monitoring and retained records before completion.
Retention
Some records may need to be retained for legal, financial, security or safeguarding reasons. Our privacy notice explains how personal information is handled and the choices available.