Privacy-first support requires clear information.
Privacy at Enhanced Day.
How Enhanced Day handles customer, household, installation, consent and behavioural monitoring information. Version: privacy_v2_2026-07.
Version: privacy_v2_2026-07
Enhanced Day is designed as privacy-first monitoring. It does not use cameras, microphones, wearables or GPS tracking.
1. Who controls your data
Enhanced Day Limited is responsible for the personal information submitted through the trial application and used to provide the Enhanced Day service.
2. Information we collect
- Customer name, email, phone number and billing/contact details.
- Resident/household name and installation address.
- Installation access notes, engineer notes and property suitability information.
- Names/contact details for nominated family members, carers or alert contacts.
- Household activity and behavioural pattern information generated by the Enhanced Day device and dashboard.
- Consent records, including timestamp, IP address, user agent and accepted document versions.
3. Why we use the information
- To process the trial application and manage the customer order.
- To arrange installation and create an installation job.
- To provide the Enhanced Day monitoring service.
- To learn normal household routines and identify significant changes.
- To provide alerts, dashboard access and support.
- To manage subscription billing through Stripe.
- To keep records of consent, service delivery and customer support.
4. Lawful basis
Enhanced Day may rely on contract, consent, legitimate interests, and legal obligation depending on the activity. For household monitoring data, Enhanced Day records explicit service consent at signup and keeps a timestamped consent record.
5. Who we share information with
Information may be shared with trusted service providers where needed to provide the service, such as hosting providers, Stripe for secure card/subscription handling, installation engineers, and authorised customer/family/care contacts. Enhanced Day does not sell personal data.
6. How long we keep information
Enhanced Day keeps information for as long as needed to provide the service, manage orders, handle legal/accounting records, resolve disputes, and demonstrate consent. Monitoring data may be retained for service history, trend analysis and support unless deletion is requested and no lawful reason requires retention.
7. Your rights
You may ask to access, correct, restrict, object to or delete personal information where applicable. You may also withdraw consent for monitoring, although this may mean Enhanced Day can no longer provide the service.
8. Contact
Email: contact@enhancedday.com